Privacy Policy

1. Introduction

Waafrika Inc. (“Jenga,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our websites, APIs, and related services (the “Services”). By using the Services, you consent to the practices described in this policy.

2. Information we collect

We may collect the following categories of information:

• Account and profile information: Name, email address, company name, job title, billing address, and payment information when you sign up or update your account.
• Usage and technical data: API usage, request logs, IP address, device and browser type, and similar technical information necessary to operate and improve the Services.
• Communications: Emails, support tickets, and other messages you send to us.
• Cookies and similar technologies: We use cookies and similar technologies to maintain sessions, analyze usage, and personalize content. You can manage cookie preferences in your browser.

We do not sell your personal information to third parties for their marketing purposes.

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve the Services;
• Process transactions and send related information;
• Authenticate users and enforce our Terms of Service;
• Respond to support requests and communicate with you;
• Send product updates, security alerts, and (with your consent) marketing communications;
• Monitor usage, detect abuse, and analyze trends;
• Comply with legal obligations and protect our rights.

4. Sharing of information

We may share your information with:

• Service providers: Vendors who assist with hosting, analytics, payment processing, and customer support, under contractual obligations to protect your data.
• Legal and safety: When required by law, to protect our rights, or to address fraud or security issues.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Usage and technical logs may be retained for a limited period for security and operational purposes. You may request deletion of your personal data subject to applicable law and our retention requirements.

6. Security

We implement administrative, technical, and physical measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. Your rights and choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data;
• Correct or update inaccurate data;
• Request deletion of your personal data;
• Object to or restrict certain processing;
• Data portability;
• Withdraw consent where processing is consent-based;
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at privacy@waafrika.com. You may also manage account and communication preferences in your account settings or by unsubscribing from marketing emails.

8. International transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards (such as standard contractual clauses or adequacy decisions) are in place where required by applicable law.

9. Children

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Material changes may be communicated via email or a notice in the Services. We encourage you to review this policy periodically.

11. Contact

For privacy-related questions or requests, contact us at privacy@waafrika.com or at Waafrika Inc., 123 Data Way, Suite 400, San Francisco, CA 94105, United States.